Big Problem Educational programs were developed independently across 18 business units, requiring each department to build its own expertise, processes, technology, and support capabilities in publishing and online education. Growth depended on duplicating specialized knowledge across the organization, making expansion costly, inconsistent, and difficult to sustain. Symptoms Every department has to figure it out on their own. How can we work together? How do we sustain scale

Big Problem Existing partners successfully consumed marketplace offerings, but very few expanded into becoming sellers. Expansion into a second, higher-value commercial model required new strategic decision-making, new capabilities, organizational coordination, and confidence that many institutions struggled to develop. Symptoms When marketplace customers wanted to expand, we would hear: We need to be getting more for our investment in this platform. What would we need to do